Owner: M/S The Noor Kesar, Lethpora, Pampore, Pulwama, Jammu & Kashmir – 192122, India
At Pampore Kesar, we take pride in delivering the authentic essence of Kashmir right to your doorstep. We aim to ensure that your shopping experience is smooth, reliable, and timely. This Shipping Policy explains how we process, dispatch, and deliver your orders.
1. Order Processing Time
All orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
You will receive an email and/or SMS confirmation once your order has been shipped, along with a tracking ID.
2. Shipping Locations
We currently ship across India, covering all major cities and towns through our reliable courier partners.
For bulk or international orders, please contact us at pamporekesarofficial@gmail.com for customized delivery options and rates.
3. Shipping Charges
Free shipping may be offered on selected products or orders above a certain amount (as mentioned during checkout).
For other orders, shipping charges are calculated at checkout based on the delivery location and package weight.
4. Estimated Delivery Time
Within Jammu & Kashmir: 2–4 business days
Rest of India: 4–7 business days
Remote areas may take additional time depending on courier coverage.
Delivery times may vary due to factors beyond our control (e.g., weather conditions, courier delays, holidays, strikes, etc.).
5. Order Tracking
Once your order is shipped, a tracking ID will be shared via email or SMS.
You can use this ID to track your order status on the respective courier partner’s website.
If you face any tracking issues, feel free to contact us at pamporekesarofficial@gmail.com or +91 96825 66117.
6. Incorrect Address or Non-Delivery
Please ensure that your shipping details (address, contact number, pincode, etc.) are correct at the time of placing the order.
We will not be responsible for delays or non-delivery caused by incorrect or incomplete information.
If an order is returned to us due to an incorrect address, the customer may need to pay additional shipping charges for re-dispatch.
7. Damaged or Missing Items
If you receive a damaged, opened, or missing item, please contact us within 48 hours of delivery with photos/videos as proof.
We will investigate and arrange for a replacement or refund as per our Refund Policy.
8. Delays & Force Majeure
While we strive for timely delivery, Pampore Kesar shall not be held liable for delays caused by unforeseen events like natural disasters, lockdowns, strikes, or courier delays beyond our control.
9. Contact Us
For any questions related to shipping, tracking, or delivery, please contact:
📍 M/S The Noor Kesar
Lethpora, Pampore, Pulwama, Jammu & Kashmir – 192122, India
📧 Email: pamporekesarofficial@gmail.com
📞 Phone: +91 96825 66117
Pampore Kesar – Delivering the Purity of Kashmir to Your Doorstep. 🌸
