Owner: M/S The Noor Kesar, Lethpora, Pampore, Pulwama, Jammu & Kashmir – 192122, India
At Pampore Kesar, customer satisfaction is our top priority. We ensure every product is handled, packed, and delivered with the utmost care. However, due to the nature of our products, certain return and refund guidelines apply, as mentioned below.
1. Eligibility for Returns
Our products include natural and consumable items such as saffron, dry fruits, shilajit, honey, spices, and teas — which are non-returnable once opened or used.
We accept returns only in the following cases:
The product delivered is damaged, defective, or incorrect.
You report the issue to us within 48 hours of receiving the order.
To initiate a return, please send us an email at pamporekesarofficial@gmail.com with:
Your Order ID
Images or videos of the damaged or incorrect product
A brief description of the issue
Our team will review your request and get back to you within 1–2 business days.
2. Return Conditions
For a return to be accepted:
The item must be unused, unopened, and in its original packaging.
All tags, labels, and seals must be intact.
The return must be approved by our support team before shipping it back.
Any product sent without prior approval will not be accepted or refunded.
3. Refund Process
Once your return is received and inspected, we will notify you about the refund status.
If approved:
The refund will be initiated to your original payment method (Credit/Debit card, UPI, Wallet, or Bank Transfer).
Refunds usually take 5–7 business days to reflect in your account, depending on your payment provider.
4. Replacement Policy
In case you receive a damaged or wrong product, we may offer a replacement instead of a refund — based on product availability and your preference.
If the same product is unavailable, a full refund will be issued.
5. Non-Returnable Items
We cannot accept returns or refunds for the following:
Opened or partially used consumable products
Items damaged after delivery due to customer mishandling
Products without proof of purchase
Items returned beyond the 48-hour window
6. Cancellations
Orders can be cancelled within 6 hours of placing the order, provided they have not been shipped.
Once the order is dispatched, cancellations are not possible.
For assistance, contact us at pamporekesarofficial@gmail.com or +91 96825 66117.
7. Late or Missing Refunds
If you haven’t received your refund after 10 days of confirmation:
Check your bank account or card statement.
Contact your payment provider.
If you still haven’t received it, email us at pamporekesarofficial@gmail.com, and we’ll help resolve it promptly.
8. Contact Us
For all return, refund, or cancellation queries, please reach out to:
📍 M/S The Noor Kesar
Lethpora, Pampore, Pulwama, Jammu & Kashmir – 192122, India
📧 Email: pamporekesarofficial@gmail.com
📞 Phone: +91 96825 66117
Pampore Kesar – Authentic. Pure. Trusted. 🌸
We value your trust and strive to deliver excellence in every product.
