Owner: M/S The Noor Kesar, Lethpora, Pampore, Pulwama, Jammu & Kashmir – 192122, India
At Pampore Kesar, we value our customers and strive to deliver high-quality Kashmiri products with honesty and care. This Cancellation & Refund Policy outlines the terms under which you can cancel or return your order and claim a refund.
1. Order Cancellation
Orders can be cancelled within 6 hours of placing the order.
Once the order has been processed or shipped, it cannot be cancelled.
To cancel an order, please email us at pamporekesarofficial@gmail.com or contact us on +91 96825 66117 with your order details.
If your cancellation request is approved, the refund will be processed within 5–7 business days to your original payment method.
2. Returns & Replacement
Due to the perishable and consumable nature of our products (saffron, dry fruits, honey, shilajit, etc.), we only accept returns under the following conditions:
You received a damaged, defective, or wrong item.
The issue is reported to us within 48 hours of delivery.
The product must be unopened, unused, and in its original packaging.
To request a return or replacement, please send:
Your order number
Photos/videos showing the issue
to pamporekesarofficial@gmail.com
Once your return is verified, we will issue a replacement or refund based on your preference.
3. Refund Process
Approved refunds will be initiated within 5–7 business days after product verification.
Refunds will be made to the original payment method only.
Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.
4. Non-Refundable Items
Refunds are not applicable in the following cases:
Products damaged due to customer mishandling.
Opened or used food products.
Products returned without original packaging.
Orders cancelled after dispatch.
5. Late or Missing Refunds
If you haven’t received your refund after 10 days of approval:
Check your bank account again.
Contact your credit card company or bank, as processing times vary.
If the issue persists, reach out to us at pamporekesarofficial@gmail.com for assistance.
6. Contact Us
For any queries related to cancellation, returns, or refunds, please contact:
📍 M/S The Noor Kesar
Lethpora, Pampore, Pulwama, Jammu & Kashmir – 192122, India
📧 Email: pamporekesarofficial@gmail.com
📞 Phone: +91 96825 66117
Pampore Kesar – Pure, Authentic, and Customer-Focused. 🌸
